Business Transformation

Operations management: increasing interconnectedness

“The nature of operations management is changing. Customer demands for better service, the growing dominance of technology (especially information and communications technology), the view of the individual enterprise as just one component of the total value system, the increasing interconnectedness and globalization of business and economies and the widening range of stakeholders to be satisfied are all factors contributing to the substantial operational challenges facing an organisation today”

Operations Management: A strategic approach, edited by Alison Bettley, David Mayle and Tarek Tantoush, The Open University & Sage Publishing, 2005 ISBN 1-4129-1903-7

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