Case studies

Creation of an integrated remote working process for Environmental Service

Newcastle City Council

Newcastle City Council wanted to implement remote working for both its people and its assets. However there are 26 wards (districts) within the Council and each has its own way of working so the implementation of a common way of working was proving a challenge. Thoughtcrew working with the solution provider APD Communications designed a single integrated process that worked for all 26 wards. Following implementation the feedback from the IS team was that the process stood up to a rigorous testing and implementation and was actually being used, without change, by everyone across the council.

Key elements
Process engineering
Remote working
Integration between business and IT
Cross functional integration

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