Case studies
Ensuring process compliance
Iron Mountain Incorporated helps organizations around the world reduce the costs and risks associated with information protection and storage. As part of its rigorous approach to data management the company already embraces the need for clarity around internal processes and documentation. Thoughtcrew were asked to review and update the current processes on behalf of the public sector division of Iron Mountain. Working in an independent capacity the Thoughtcrew team were to observe the way of working and develop an update set of processes and standard operating procedures based on the actual way of working. The final document exceeded the requirements of current internal audits such as Sarbanes Oxley compliance. In carrying out the work Thoughtcrew identified operational savings and improvements that more than covered the costs of the review and documentation work. Since completing the work Thoughtcrew has also been engaged to provide strategic thought leadership to the public sector clients.
Key elements
Process engineering
Documentation
Strategic thought leadership
Process compliance
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The strategic vision and process mapping that Phil & his team at Thoughtcrew provided to us was invaluable: no matter how successful you are, ask yourself ‘what does good look like?’ It is all too easy in business today to simply work day to day until something makes one reactively confront change. When was the last time you took a few hours out just to think about why you were doing what you are doing, the way you are doing it? Have you asked your customers if what they want has changed or do you just assume that you know what they need? ‘Because it’s always been done that way.’ In the arena of Compliant Records Management (another CRM acronym) the Cabinet Office report on data handling in government issued last year(Hannigan Review) has focussed the minds of those responsible for the management of records within their respective departments about this very subject, however, those in private enterprise cannot afford to be complacent about this topic either. All businesses & organisations function on the existence & management of information in one format or another. There can never be a risk-free data management strategy, although there does need to be a cultural shift in approach towards it - the management of information should not simply be left to chance, it is a learned skill. Working with Thoughtcrew made us challenge what we did and why we did it - you’d be amazed about how much you don’t know you don’t know! Our investment was justified by the financial implications of the changes we implemented. For those responsible for company growth/productivity & revenue, perhaps it is time to re-engineer your way of thinking & working , before the competition re-engineers it for you.