Case studies
Symbiosis as a tool to understand business partnerships
At the HR Forum in London today Phil Richardson presented biomimetics and how that can be used in helping understand busines relationships and growth driven change management. A summary can be found in Personnal Today
Growing a premium brand
Exclusively Kitchens Exclusively Kitchens is a high end bespoke kitchen designer and installation company. Focused on providing the best possible quality and value Exclusively Kitchens operated from its base in Bath across the South West. Having been in business for 12 years the directors of the business felt it was time to take a strategic [...]
Creating a customer centric property division
Northern Rail Northern rail is a successful train operating company with 472 stations and 11 million passenger journeys per year. A key component in running the railway is the development and maintenance of stations. At Northern the quality of stations has an impact on the customer service score carried out by the DfT and failure [...]
Creation of an integrated remote working process for Environmental Service
Newcastle City Council Newcastle City Council wanted to implement remote working for both its people and its assets. However there are 26 wards (districts) within the Council and each has its own way of working so the implementation of a common way of working was proving a challenge. Thoughtcrew working with the solution provider APD [...]
Ensuring process compliance
Iron Mountain Iron Mountain Incorporated helps organizations around the world reduce the costs and risks associated with information protection and storage. As part of its rigorous approach to data management the company already embraces the need for clarity around internal processes and documentation. Thoughtcrew were asked to review and update the current processes on behalf [...]
Creating a customer centric supply chain
Inbev Inbev’s supply chain managed products such as Stella and Boddingtons from the brewery to the installation of the latest tap installed in a pub, club, restaurant or hotel. The processes span a number of departments including, trade sales, customer service, brands dispense, finance, third part delivery, third party installation and merchandising. Thoughtcrew were asked [...]
Enhancing the corporate sales team
First UK Bus The challenge at First was to take the next step in developing the corporate sales team for the UK Bus division. This project entailed the creation of an agreed sales strategy, the development of sales management and selling skills and the creation of business solutions as opposed to product sales. The real [...]
Avoiding the crunch in mergers and acquisitions
Phil Richardson of Thoughtcrew talks to Danny Davies from DD Consulting about the mergers and acquisition marketplace. Danny runs DDConsulting and is a trustee for the Chartered Institute of Management. Here are the questions and answers from that session. If you want to ask a question then please use the comments section or you can [...]
Why insight is essential and software can’t provide it
Essential: vitally important, fundamental Insight: penetrating and often sudden understanding, as of a complex situation or problem I once asked the inventor of a clever search engine to build a business analysis engine – a software machine into which we might pour gigabytes of business data and then ask a series of broad questions. It [...]
Breaking out of the quagmire to really new ideas
This is the subject for my talk at FaraPack in November. I will be presenting a case study starting at OK sales then developing the sales proposition, product and then show how the business was aligned behind the new strategy. All of this done using biology. We are aiming for a 30% growth – the [...]
