Take Responsibility. Understand that we, and nobody else, are ultimately responsible for our actions, thoughts and attitudes. How our lives turn out is up to us and no-one else.

Set Goals. Goals provide us with a direction in life. They help us to focus our energy on what is important to us. We need to make decisions about what we want from life and to set clear goals that reflect this.

Be Positive. Having a positive optimistic outlook makes life more enjoyable for us and for those around us. It also gives us energy and drive, making us far more likely to be successful.

Persevere Intelligently. Getting the most from life requires determination and perseverance. It also requires a flexible and intelligent approach to life. If a course of action doesn’t work we must be able to find effective alternatives.

Connect with People. None of us live in isolation. To be successful we need to have effective relationships with other people in all areas of our professional and personal lives.

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“Very passionate about biology. Emphasis on biology mostly lost the impact on change/change leadership culture. Pace could have been quicker through the theory to practical examples. Practical example right at end was quite good looking with journey to growth (crab example). Fascinating”

“Very interesting. Would have preferred more time to work through the business problems at the end”

“Great session”

“Really creative and interesting presentation. Food for thought. Very thought provoking”

“Most enjoyable session so far. Well presented and an articulate presenter”

“Very interesting and innovative”

“Excellent, very interesting content and great presentation”

“Very clever and entertaining and relevant”

“Thought provoking, different”

Key measures will be the value of future projects. The topics for the consultancy leadership needs to be proposition development, value pricing, lead generation, coaching, consultative selling and pipeline management.

It’s time to change the changers!

The key measure going forward is validated pipeline so for senior consultants, directors, associates and partners the only real measure is the value of your next project

http://www.bath.ac.uk/research/researchers/community/rsconfhome.html

Very expensive mistakes have been made by designing and implementing solutions for symptoms. Little, if any time has been spent examining and challenging these clues to determine the real problem.

Intuition kicks in with the enthusiasm to create tangible growth and soon phrenetic activity is underway. Teams of consultants are deployed and 18 months later questions are being asked why it’s taking longer and costing more than expected.

Phil Richardson works in a different way. He helps in the pre-change management stage helping you discover the real problem, defining the real plan and scoping out what needs to be addressed to deliver real business outcomes.

You should give him a call on 02081334728 if you are feeling the effects of symptoms.

Exclusively Kitchens is a high end bespoke kitchen designer and installation company. Focused on providing the best possible quality and value Exclusively Kitchens operated from its base in Bath across the South West. Having been in business for 12 years the directors of the business felt it was time to take a strategic view of the business and look for ways in which to accelerate the growth. Phil Richardson of Thoughtcrew worked with the directors to identify ways in which they could tap into the huge amount of existing customer information. A new IT system was developed based on ACT to go with a new website, customer case studies, a new PR campaign and finally the relocation of the business to a higher footfall area and the creation of a new division called Exclusively Bathrooms. Sales and profit increased year on year.

Key elements
Strategy
Process
CRM
Leadership
Governance
Marketing
PR
Product and service development

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Northern rail is a successful train operating company with 472 stations and 11 million passenger journeys per year. A key component in running the railway is the development and maintenance of stations. At Northern the quality of stations has an impact on the customer service score carried out by the DfT and failure to achieve certain levels can result in the franchise being withdrawn. Whilst the existing station services team was providing a service that achieved the minimum requirements the leadership team at Northern felt that there was an opportunity to provide an excellent service to internal and external customers and stakeholders
Thoughtcrew worked with Northern’s vision to develop a new department called Estates Management. Processes were designed, a new organisation design was put in place and a new way of working developed. The latest feedback shows a marked improvement in the customer satisfaction.

Key elements
Strategy
Process Engineering
Business case development
Organisation design, job descriptions, union consultation
Recruitment through selection events

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Newcastle City Council wanted to implement remote working for both its people and its assets. However there are 26 wards (districts) within the Council and each has its own way of working so the implementation of a common way of working was proving a challenge. Thoughtcrew working with the solution provider APD Communications designed a single integrated process that worked for all 26 wards. Following implementation the feedback from the IS team was that the process stood up to a rigorous testing and implementation and was actually being used, without change, by everyone across the council.

Key elements
Process engineering
Remote working
Integration between business and IT
Cross functional integration

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Iron Mountain Incorporated helps organizations around the world reduce the costs and risks associated with information protection and storage. As part of its rigorous approach to data management the company already embraces the need for clarity around internal processes and documentation. Thoughtcrew were asked to review and update the current processes on behalf of the public sector division of Iron Mountain. Working in an independent capacity the Thoughtcrew team were to observe the way of working and develop an update set of processes and standard operating procedures based on the actual way of working. The final document exceeded the requirements of current internal audits such as Sarbanes Oxley compliance. In carrying out the work Thoughtcrew identified operational savings and improvements that more than covered the costs of the review and documentation work. Since completing the work Thoughtcrew has also been engaged to provide strategic thought leadership to the public sector clients.

Key elements

Process engineering
Documentation
Strategic thought leadership
Process compliance

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